Whether you’re new to online gaming or simply looking for help in a specific area, our Frequently Asked Questions guide will be able to provide you with all the answers.

Please note: if you are unable to find what you are looking for in our FAQ section, please contact us directly.

Commonly asked questions:

Of course we do! No matter when you sign up at ActionWinners Online Casino, if you register to play for Real Money, you'll immediately qualify for a free sign-up bonus – because we want you to feel like a winner right away! Click here to view our current sign-up bonus, and register an account today to claim it.

ActionWinners has over 260 of the Internet’s most popular casino and poker games to offer you – everything from Blackjack and Slots to Roulette and Progressives and more. All of your favorites, all in the same place, and all guaranteed to provide you with hours of top quality entertainment. For more information on our complete suite of games, visit our Casino Games and Poker Games sections, and get ready to get some!

Absolutely! Whether you're a first-time online casino Player, or simply new to ActionWinners, we offer a wide range of free casino games to help you familiarize yourself with our gaming software. To register to play for free, simply download the casino software and click on the Free Money option within the casino. Once you are comfortable within the ActionWinners environment, simply click on the Real Money option to start playing and winning for real!

Registering to play at ActionWinners Online Casino is as easy as 1-2-3! Simply:

1. Click here to download our free casino software.
2. Click 'run' on the pop-up that will appear, and let our casino installer guide you through the process.
3. Then follow the easy steps to registering a casino account and start playing and winning right away!

When you download the ActionWinners casino software, your registration with the casino is automatic. As soon as you have registered an account, you will immediately be taken to the casino login area. Simply enter your username and password, and you will be connected to the casino (please note that you will need to be connected to the Internet as well in order to establish a connection to the casino).

If you choose to play at our Instant Casino instead, please ensure that you submit a valid email address when registering an account. If your registration email does not arrive in your email inbox, we recommend that you check your bulk or junk email folder, as your computer software may have flagged this email as spam. To ensure that this does not happen, please click here to view our Anti-Spam Policy.

If your registration email is not in your bulk or junk email folder, please contact us for help. Our friendly call center agents are available 24/7 to help you with any and all ActionWinners queries.

When registering an account with ActionWinners Online Casino, you be assigned a username, and will be asked to choose a unique password. Please make sure you write these details down and keep them in a safe place, as you will need them to log into the casino in future. If you forget or misplace either of these details, please send an email to support@actionwinners.com from the email address that you submitted when registering your account.

For security purposes, please include the following information in your email:

• The first and last name used to register your account
• The email address used to register your account
• Your billing address in full: street, city, state/county, zip/postal code and country
• The last four digits of your credit card and credit card type (Visa, MasterCard, etc)

At ActionWinners Online Casino, we use the most state-of-the-art technology available to ensure that your credit card details are kept 100% safe and secure. Thanks to our 128-bit SSL (secure socket layer) encryption and stringent security measures provided by Verisign, you can rest assured that your personal details are kept private at all times. For more information on our security and privacy measures, please click here.

ActionWinners.com, Action Commerce Ltd. and Ecom Enterprise NV are fully-owned subsidiaries of Playsafe Holding AS, a publicly-listed company in Norway (OTC). When making a purchase on this website, you are contracting with Action Commerce Ltd. All transactions will be billed by Action Commerce Ltd. and appear on your statement as "Player deposit, Actionpokernetwork".

Before making a deposit at ActionWinners Online Casino, you will first need to download our free casino software. If you haven't already done so, click here now to begin your download. When your casino download is complete, you will then need to open a Real Money Account. Make a note of your username and password, as you will need them to log into the casino. Once you have completed this process, you will be ready to deposit funds into your casino account so that you can begin playing. To do so, simply follow these easy steps:

1. Double-click on the ActionWinners icon on your desktop to launch the casino.
2. Once the casino software is open, select the "Real Money" option and login with your username and password.
3. Click on 'Cashier' in the casino lobby.
4. Select your preferred deposit option by clicking on the appropriate tab.
5. Enter the relevant payment details and the amount you wish to deposit.
6. Finally, click on 'Deposit' to process the transaction.

If you have any problems making a deposit at ActionWinners, please contact us, and one of our friendly call center agents will assist you with your transaction.

To withdraw your winnings from your ActionWinners Online Casino account, simply follow these easy steps:

1. Open the ActionWinners Online Casino software, and login with your username and password.
2. Click on 'Cashier' in the casino lobby.
3. Then, click on 'Withdraw'.
4. Select your preferred withdrawal option and submit the required information.

Once you have completed the withdrawal process, your request will be labeled as 'waiting' – this simply means that your withdrawal is being processed. Processing takes up to four business days from the time that your withdrawal request is made.

To monitor the status of your withdrawal at any time, simply return to the casino Cashier and click on 'Transaction History'. Here you will be able to view up-to-date information on the processing of your withdrawal request.

If you have any problems making a withdrawal at ActionWinners, please contact us, and one of our friendly call center agents will assist you with your transaction.

In order to download the ActionWinners Online Casino software and play at the casino, you will need a computer with the following capabilities:

ActionWinners Online Casino utilizes an advanced Random Number Generator (RNG) to ensure the results of each game are completely randomized. The RNG is used to create odds and outcomes for both our Real Money and our free games. Please note that in all card games, such as Baccarat or Blackjack, the cards are shuffled before each hand is dealt.

Unfortunately from time to time, your Internet connection may be interrupted for any number of reasons. Fortunately, ActionWinners Online Casino has a system in place to prevent these disconnections from affecting your game.

If you are playing Blackjack, Craps or Video Poker, and a disconnection occurs, the next time you login you will be returned to the exact place in the game where you left off. This will allow you to continue the game as if nothing had ever happened.

If you are playing Slots or Roulette, and a disconnection occurs, the spin of the wheel will not be affected. Simply login to the casino again, and click on 'Game History' to view the outcome. All winnings will be paid into your account immediately, regardless of the disconnection.